POSITION SUMMARY: Provides reliable support to the Store Manager in regards to the store’s daily operations. Works with the Store Manager to initiate, implement, and improve store policies, procedures, and systems. Helps maintain store atmosphere, sales floor appearance and customer service. Assists the Store Manager with recruitment, training, development, supervision and recognition of employees and volunteers. Embodies the values and traits expected from all Family Pathways’ employees. Understands the agency mission and represents and shares this mission with all Family Pathways stakeholders.

STORE OPERATIONS:
    •    Help establish daily production goals and aid in the production of appropriately priced product to keep
         the sales floor fully stocked.
    •    Work to eliminate waste and reduce trash costs; be mindful of repurposing and recycling donated items.
    •    Help Store Manager allocate available staffing resources based on store needs.
    •    Work with the Store Manager to coordinate daily activities of store operations.
    •    Ensure the accurate reporting and recording of daily and monthly statistics.
    •    Prepare and transport daily deposits in accordance to thrift store policies and procedures.
    •    Follow location opening and closing procedures to open store on time and securely close store at end of day.
    •    Balance tills and verify change fund daily per thrift store money handling policies and procedures.
    •    Maintain an organized and efficient backroom and processing area and ensure proper and courteous
         donor engagement.
    •    Monitor supply inventories and inform Store Manager when supply orders need to be placed.
    •    Remain conscious of retail atmosphere by ensuring a full, clean, and organized store as well as an efficient
         and friendly customer checkout process.
    •    Operate a cash register as needed to minimize customer lines at checkout.
    •    Ensure a safe store environment and address safety concerns accordingly.
    •    Listen and provide professional problem resolution for customer, donor, employee and volunteer complaints
         and inform the Store Manager of any unresolved or potential problems.

PERSONAL ATTRIBUTES:
    •    Embody the key traits for all Family Pathways’ employees and serve as a role model with regard to: honesty,
         dependability, friendliness, competence, productivity, fostering teamwork, self-sufficiency, flexibility and tactfulness.
    •    Know, understand and comply with the roles and expectations of Program staff as well as Family Pathways’
         policies and procedures.
    •    Know and represent the mission and programs of Family Pathways and extend knowledge and information to
         customers, donors, volunteers and the community.

PERSONNEL MANAGEMENT:
    •    Assist in the training, supervision and recognition of employees and volunteers.
    •    Role model and ensure employees and volunteers are aware of and follow Family Pathways’ policies and
         procedures.
    •    Stay current with agency and Thrift Store program news and directives and assist Store Manager with
         communicating this information to employees and volunteers.
    •    Screen, train, supervise and schedule community service workers in accordance with Family Pathway’s
         policies and procedures.

QUALIFICATIONS:
    •    General math skills
    •    Ability to work independently
    •    Excellent verbal & written communication skills
    •    Retail or customer service experience preferred
    •    Ability to lift and move 40 lbs. as well as stand,lift, turn and bend for a full shift up to 10 hours
    •    Proficient with computers & Microsoft Office

BENEFITS:
    •    401k Retirement Plan
    •    Health Insurance
    •    Basic Life Insurance (Company Paid)
    •    Voluntary Term Life Insurance, LTD, AD&D
    •    Dental Insurance
    •    Vision Insurance
    •    Paid Time Off