ORGANIZATION: Family Pathways

POSITION TITLE: Community Advocacy Manager

TYPE: Full Time | Exempt

REPORTS TO: Director of Domestic Violence and Sexual Assault Services

SALARY: $52,000 and/or commensurate salary with experience and Family Pathways pay structure

ORGANIZATIONAL MISSION: Family Pathways works alongside people to enhance lives through a continuum of essential services and, together with the community, champions positive social change.

ORGANIZATIONAL VISION: Every Voice. Every Possibility. Every Day.

POSITION OBJECTIVE: The Community Advocacy Manager is responsible for program management and crisis intervention through supportive services to individuals and families impacted by domestic and sexual violence. As a member of the Domestic Violence and Sexual Assault leadership team you will ensure coverage of on-call and after hour coverage for the department. The Community Advocacy Manager will perform their roles and responsibilities in-line with Family Pathways mission, vision, while utilizing our guiding principles.

POSITION RESPONSIBILITIES:

Program Management (30%)

• Ensure the delivery of quality person-centered, strength-based, trauma informed services through clear program procedures, guidelines, and standards.
• With the Director of Domestic Violence and Sexual Assault Services develop and implement effective strategies to serve survivors of domestic violence and sexual assault.
• Ensure day-to-day operations are efficient, effective, and trauma-informed while adhering to agency and department policies and procedures.
• Coordinate the implementation and completion of all program goals as related to the organization’s strategic plan or other initiatives.
• Conduct regular case planning meetings with staff, evaluating progress to ensure effective services are being delivered based on best practices and program outcomes are being met.
• Respond to crisis calls, emergencies, and client needs during both regular and after hours as needed.
• Provide on-call support for the department as required.
• Concentrate on diverse and underserved population needs and work collaboratively to establish services by providing program and referral information.
• Manage and safeguard confidential information appropriately and maintain accurate records.
• Ensure all safety/security protocols are up to date and followed.
• Monitor and evaluate program performance, providing primary oversight for the Community Advocacy program, providing direct service as needed.
• Work with leadership team on grant compliance, reports, necessary trainings, and other funding requirements as needed.

Personnel Management (30%)

• Recruit, screen, hire, orient, train and maintain regular contact with assigned staff and volunteers.
• Initiate, model, inspire, and monitor a professional relationship and environment such as positivity and respect for staff and volunteers.
• Provide supervision, leadership, support, coaching, and consultation for staff to ensure seamless services for survivors.
• Assure staff is effectively providing individual advocacy and support to clients in accordance with program philosophy, policies, and procedures.
• Support healthy internal working relationships; facilitate conflict resolution sessions with employees and clients as needed.
• Facilitate staff meetings as needed, coordinate staff training, professional development, and wellness support.
• Identify and address issues relative to policy and procedure and document all violations in employees file along with the action taken.
• Identify and recognize “good work” by employees and document in employees’ file.
• Assist in developing internal resources, policies, and procedures for the organization as they pertain to direct service.
• Manage staffing schedule, approving time-off and payroll.
• Track and report monthly the number of volunteers utilized, and their number of hours provided.

Community Engagement (25%)

• Coordinate programs with outside agencies and community groups to provide community education regarding domestic violence and sexual assault.
• Stay current on the topics of domestic and sexual violence and be able to deliver confident, compelling presentations.
• Gather and maintain organization and staff access to educational materials and handouts to be used in professional training, public presentations, and educational groups.
• Professionally represent Family Pathways to customers, clients, donors, vendors, and the public while participating at community-based meetings, conferences, and sexual assault/domestic violence trainings.
• Develop and conduct community education presentations on domestic violence and sexual assault.
• Cultivate and maintain collaborative relationships with partners, community task forces, committees and with stakeholders who support domestic violence prevention and intervention work.
• Participate in agency marketing, fundraising, events, and activities as directed.

Administrative (15%)

• Prepare accurate and timely reports as dictated by agency and funder contracts; ensure data is collected and entered in appropriate systems; compile and analyze statistical data to ensure outcomes for program are being met.
• Assist in the development of program and department annual budget, setting and monitoring the approved budget for fiscal responsibility.
• Attend and actively participate in staff and agency meetings as required, including department meetings, and regularly scheduled supervision meetings.
• Actively participate on the Leadership Team and assist the agency in rolling out policies, moving the mission forward and developing innovative programming.
• Participate in grant writing as directed.
• Provide monthly reports to the Director of Domestic Violence and Sexual Assault Services on the program’s outcomes and compliance.
• Maintain client files, agency files, statistics, forms, and other record keeping as required.
• Other tasks/duties consistent with the quality-of-service provision and as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree or higher and/or equivalent related work experience in DV / SA or human services field.
• 2 years of experience in direct supervision and management of staff and volunteers, budgets, and public relations.
• Familiar with trauma-informed, client-centered, strength-based and empowerment models.

• Experience providing advocacy to victims of DV and SA within a DV/SA agency.
• A leader and team player committed to advancing vision, mission, values and guiding principles.
• Demonstrated passion to work with diverse and/or low-income populations, including those experiencing food insecurity, homelessness, domestic violence and/or mental illness.
• Ability to maintain confidentiality with sensitive information and confidential matters.
• Ability to plan, direct and review the work of others with confidence and clarity.
• Exceptional written, verbal and interpersonal communication skills; excellent listening skills
• Organized and works well under pressure and manage multiple projects/deadlines.
• Must have a dependable vehicle, a current and valid MN state driver’s license and proof of insurance.
• Position requires the ability to sit for extended periods of time, close vision, ability to adjust focus and see color.
• Must occasionally lift and/or move up to 25 pounds and occasionally required to climb or balance and stoop, kneel, crouch or crawl.
• Proficiency in Microsoft Office suite.

Family Pathways is an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.