ORGANIZATION: Family Pathways

POSITION TITLE: Shelter Manager

TYPE: Full Time | Exempt

REPORTS TO: Program Director

SALARY: Commensurate salary with experience and Family Pathways pay structure

ORGANIZATIONAL MISSION: Family Pathways works with communities to develop supportive, caring relationships to help people meet their basic needs. This is done by offering a safety-net of essential services.

POSITION OBJECTIVE: The Shelter Manager is responsible to provide program management and supervision to ensure the safe and effective operation of the shelter that serves individuals and families impacted by domestic and sexual violence. It is expected the Shelter Managers job performance will incorporate the practice and promotion of Family Pathways guiding principles: trust, collaboration, communication, integrity, respect, positivity and creativity.

POSITION RESPONSIBILITIES

Program Management (35%)

• Develop and implement advocacy standards for shelter
• With the Program Director develop, implement and evaluate program services
• Coordinate the implementation and completion of all program goals as related to the organizations strategic plan or other initiatives
• Ensure high quality programming is provided to all residents, promoting healing and self-sufficiency
• Conduct regular case planning meetings with staff, evaluating participant progress to ensure effective services are being delivered based on best practices and program outcomes are being met
• Coordinate and facilitate conflict resolution between shelter residents when necessary
• Respond to crisis calls, emergencies and house functions as needed
• Handle and safeguard confidential information appropriately
• Ensure complete data collection and appropriate sharing of the information with agency personnel
• Keep the Program Director properly informed of ongoing activities and program staff
• Make recommendations to Program Director regarding program expansion or modification
• Participate in on-call responsibilities and be available to staff for assistance in handling problem situations
• Actively participate in Day One

Operations Management (20%)

• Ensure a safe, clean environment for living and working
• Coordinate purchasing of food, supplies and other necessities for operation of the shelter
• Respond to maintenance needs of shelter buildings, grounds and equipment and inform the facilities manager and the Program Director
• Develop and maintain shelter maintenance log
• Manage the maintenance of the shelter vehicles

Personnel Management (30%)

• Recruit, screen, hire, orient, train and maintain regular contact, recognize, evaluate and model standards for staff and volunteers
• Provide leadership and model positive attitude to ensure a respectful environment
• Ensure shelter staff operate within their job descriptions and perform their duties in a positive manner
• Identify and address issues relative to policy and procedure and document all violations in employees file along with the action taken
• Identify and point out “good work” by employees and document in employees file
• Assist in developing internal resources, policies and procedures for the organization as they pertain to direct service in the shelter
• Manage staffing schedule, approving time-off and payroll
• Supervise volunteers and interns assigned to the shelter
• Monthly track number of and hours worked by volunteers

Community Engagement (10%)

• Stay current on the topics of domestic and sexual violence and be able to deliver confident, compelling presentations
• Build and enhance community relations while educating community members and professionals about domestic violence
• Professionally represent the agency to customers, clients, donors, vendors and the public in general
• Develop and maintain supportive collaborations with systems partners
• Participate on community task forces and committees, table at expos as directed
• Recruit financial donations as opportunities arise
• Participate in agency fundraising activities as directed

Administrative (5%)

• Prepare accurate and timely reports as dictated by agency need and funder contracts; ensure data collected and input into appropriate systems; compile and analyze statistical data to ensure outcomes for program are being met
• Assist in the development of the shelter’s annual budget setting and monitor the approved budget ensuring fiscal responsibility
• Attend staff, agency and community meetings as scheduled
• Actively participate on the Leadership Team and assist the agency in rolling out policies, moving the mission forward and developing innovative programming
• Participate in grant writing as directed
• Other tasks/duties consistent with the quality of shelter provision and as assigned

Required:

• Four-year degree and/or equivalent related work experience in DV / SA or human services field
• 2 years of experience in direct supervision of staff and volunteers, budgets and public relations
• 2 years of experience in management of shelter or residential living facilities

Preferred:

• Licensure in Social Work

Qualifications:

• Familiar with trauma-informed, client-centered, strength-based and empowerment models

• Experience providing advocacy to victims of DV and SA within a DV/SA agency
• Sensitivity and knowledge of the issues regarding domestic violence and sexual assault
• A leaders and team player committed to advancing vision, mission, values and team’s guiding principles
• Demonstrated passion to work with diverse and/or low income populations, including those experiencing food insecurity, homelessness, domestic violence and/or mental illness.
• Ability to maintain confidentiality with sensitive information and confident matters
• Ability to plan, direct and review the work of others with confidence and clarity
• Exceptional written, verbal and interpersonal communication skills; excellent listening skills
• Organized and works well under pressure and manage multiple projects/deadlines

• Must have a dependable vehicle, a current and valid MN state drivers license and proof of insurance
• Position requires ability to sit for extended periods of time, close vision, ability to adjust focus and see color
• Must occasionally lift and/or move up to 25 pounds and occasionally required to climb or balance and stoop, kneel, crouch or crawl.

Technical Skills:

• Proficiency in Microsoft Office
• Proficiency in volunteer management software such as Volgistics
• Proficiency with social media including Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.

Family Pathways is an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.